Press release

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18 July 2014
Sort your Sky from your smartphone

New Sky Service app launches today

Sky Service App

Today, Sky launches its Sky Service app, giving customers even more ways to keep track of their Sky account. The app lets customers check their bill, change their settings and manage their engineer visit, all in one place, whenever and wherever they want, from a wide range of mobile devices.

As more and more people do their personal admin from their phones at home or on the move, the new app is a great way for those with busy schedules to have instant access to their account, wherever they are.

Customers can now view and pay their bill, check what channels they have and keep track of engineer appointments. Customers have the option to pick which Sky+ HD box in their house their remote record requests will get sent to and also change their TV PIN – all within the Sky Service app.

Chris Stylianou, Managing Director – Customer Service Group, comments: “We’re always looking for ways to improve our customer service and make our customers’ lives easier and we think the new Sky Service app is a great way to help them save time. Our customers can now check engineer appointments and view and pay their bill whenever it suits them, without having to call us.”

If the app is not able to solve a query, it will direct customers to the right number, to speak with a Sky advisor. And if there is more than a two minute wait there’s an option for a call back.

The Sky Service App has been designed and optimised for iPhones (fully supported on iOS 7 and higher) and Android devices (fully supported 4.0 and higher). Customers can also choose to access the app on their iPad. There will be future updates to support additional devices with further enhancements.

For more information and to download the app visit sky.com/serviceapp

-ENDS-

Further information:
The Sky Service app will let customers:
• Manage your account
• Check and review their Sky package subscriptions
• Reset their TV PIN
• Check and change their Broadband Shield settings
• Set up and change which Sky+ HD box they send remote record requests to. (Remote record allows customers to record a show or Series Link at the touch of a button by using the Sky+ app)
• Check and change their engineer visit time and date
• Search: so whatever they want is easy to find with relevant Q&A
• Check their service status
• Request a call-back

For more information and images:
Coralie Frost
Product & Brand PR, Sky
coralie.frost@bskyb.com
07738855619

About Sky:
Sky is the UK and Ireland’s leading home entertainment and communications company.  Around 40% of all homes have a direct relationship with Sky through its range of TV, broadband and home telephony services.

Sky is the UK’s biggest investor in television content, investing more than £2.5 billion a year in channels such as Sky 1, Sky Atlantic, Sky Living, Sky Arts, Sky Sports, Sky Movies and Sky News.   Around two-thirds of Sky’s content spend is invested in the UK and Sky is the fastest-growing source of investment in original British programmes.  More than 30 million people watch Sky content each week.

Alongside its commitment to offering customers a greater choice of high-quality content, Sky is a leading innovator.  Customers enjoy total control and flexibility over their favourite TV through Sky+, watch TV anywhere they like with Sky Go, and enjoy the best quality TV experience at home through High Definition and 3D.

Sky distributes its content broadly over several platforms, including satellite, cable, IPTV, mobile and WiFi.  NOW TV, Sky’s second consumer brand, builds on the company’s leadership in internet TV.  Sky is also the UK's fastest-growing home communications company and favourite ‘triple-play’ provider of TV, broadband and home phone.

Sky believes in making a wider contribution to the communities in which it operates by taking positive action on the environment, supporting grassroots sports and increasing access to, and participation in, the arts.  Sky employs 24,000 people, has annual revenues of £7.2 billion and is estimated to support a £5.9 billion contribution to UK GDP.  Sky is listed on the London Stock Exchange (BSY).

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