We’re constantly improving the accessibility of our products, content, services and support.
We do this by seeking feedback from visual or hearing-impaired customers at the design phase, investing in specialised technology and services, and supporting our vulnerable customers with a dedicated and highly trained accessibility team.
We provide Audio Description services for visually impaired customers, exceeding the quotas required by Ofcom. As well as expanding Audio Description to an increasing amount of our most popular content, we’ve also worked with other broadcasters to encourage greater use of the service.
In 2010 we launched Sky Talker, in partnership with the Royal National Institute for the Blind, which vocalises parts of Sky’s Electronic Programme Guide (EPG) for customers with visual impairments. We continue to actively promote our Age OK Accreditated Easy Grip Remote Control to our customers with mobility issues.
For people with hearing loss who use British Sign Language, we support the British Sign Language Broadcasting Trust (BSLBT) to offer sign-presented programmes for broadcast on the Community Channel.
In order to continue improving the support we provide to customers with disabilities, we conducted comprehensive customer research in 2011. The results will help us to prioritise our work for the year ahead.