We’re committed to doing the right thing, building a sustainable business and playing our part in the communities where we live and work. 

There is a wealth of information on this website, but if you have specific questions that are not addressed, please get in touch with us by emailing biggerpicture@bskyb.com

In order to have the biggest impact with our work, we have a very clear strategy about the initiatives we focus on. 

As well as providing people with great entertainment and communications products, there are four main areas where we believe we can make a big impact: helping to protect the environment; improving lives through sport; opening up the arts to more people; and raising aspirations and building life skills in young people.

This means that we focus our initiatives in these four areas. In the majority of cases we can't support other one-off programmes or events. However, all Sky employees have the opportunity to fundraise or volunteer for a charity of their choice.

The Bigger Picture

Bella Vuillermoz is the Director while Lucy Carver is on maternity leave. Bella and the team are supported Niki Fforde, PA.

The team work right across the business to help ensure we’re building a responsible business day to day and we’re working with our customers, our people and our business partners to contribute positively to UK and Irish life.

Fiona Ball is the Head of Environment and Engagement team. She manages the environment strategy and work to engage with our stakeholders to communicate what we do and learn from their feedback. In her team are:
•    Rachel Depree, Stakeholder Engagement Manager
•    Jessica Rose, Stakeholder Engagement Executive
•    Laura Steele, Environment Manager
•    Anett Kiss, Environment Analyst

Daniella Vega is the Head of Responsibility. She is responsible for our accessibility, online safety, employee engagement and volunteering programmes and she works with Jack Eatherley and Billie-Rose Boorer on our schools initiatives. She supports Sky’s Diversity and Inclusion strategy and, together with Fiona Ball, she oversees the responsible sourcing programme. In her team are:
•    Ben Brown, Responsibility Manager
•    Dorothy Brownlie, Accessibility Service Manager
•    Ashley Bivens, Employee Engagement Manager

Judy Hill is the Acting Head of Arts, Rainforest and Sky Sports Living for Sport. She works with our charity partners to ensure these initiatives inspire people throughout the UK and Ireland to have a positive impact on society. In her team are:
•    Jack Eatherley, Project Manager
•    Billie-Rose Boorer, Schools Project Coordinator
•    Catherine Desson, Community Investment Manager
•    Alyssa Bonic, Arts Manager
•    Freya Murray, Arts Manager
•    Sarah Anderson, Sky Rainforest Rescue Manager
•    Jonathan Quinn, Corporate Affairs Graduate

Tricia Thompson is the Director of Cycling, her team work from grassroots to elite to inspire people to get involved in cycling. In her team are:
•    Paul Barrett, Senior Cycling Manager
•    David Smyth, Cycling Marketing and Partnership Manager
•    Jen Coleman, Cycling Executive
•    Abigail Smith, Cycling Executive

Martine Clayson is the Head of Marketing. She sets the direction and oversees our consumer marketing plans for cycling, Sky Sports Living for Sports, Sky Rainforest Rescue, the arts and schools.

An internship or work experience is a fantastic way to understand what it's like to work at Sky. 

Details on all the opportunities available can be found are on our website, Work for Sky. Here you can apply for roles and set up job alerts so when your ideal role comes up, you'll be the first to hear.

We also offer opportunities to help young people learn about how a media company works. One of the ways we do this is through Sky Skills Studios which is a free learning experience linked to the national curriculum. It takes students behind the scenes at Sky, offering them the chance to write, shoot and edit their very own TV report related to subjects they are studying at school.

We never forget that customers make a choice to be with Sky but we appreciate that sometimes things go wrong and you may have problems with your Sky products and services. 

We want to ensure you receive the best possible customer service and if we’ve got it wrong, we’d like to get it fixed as quickly as possible. 

If you haven’t been able to get the issue resolved by contacting us through our Help Centre, you can find full details on how to raise a complaint here on our website. 

The website is set up to direct your complaint to the most relevant team, depending on what it’s about, to ensure we can fix things quickly.