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29 January 2013
Our Accessibility Website has a new TV Guide
At Sky we are committed to making our products and services inclusive and we have just updated the TV Guide section of our Accessibility website. The website was designed to provide customers with disabilities, in particular blind and partially-sighted customers, with a site that is fully accessible and offers information on Sky’s Accessible customer services, details of our accessibility products, methods for contacting Sky and many other great features.
The TV Guide still hosts all the great features customers found useful in the past (for example the ability to filter programme listings by those containing audio description or subtitles) but now there are even more!
With three ways to view the new guide customers can choose which one is best for them. The Grid format lists the channels in the first column then the programmes for the next two hours and can be moved in two hour blocks. A Magazine format, where the first column has time slots with programmes listed vertically. And finally, the Text format which is very similar to the original guide for people who prefer the familiarity. All three formats have top line filters that include both Regional and Access Service filters, making it easier to find local programmes with subtitles, audio description or sign language.
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Find out how we make our products and services accessible for our customers
We develop innovative partnerships to improve accessibility
Making our products accessibleWe think all our customers should be able to make the most of Sky and gain all the benefits that access to information, entertainment and communications can bring.
We set the benchmark for accessibility in broadcasting, working closely with key customer groups and influential stakeholders. A recent workshop between members of Sky’s senior leader’s development programme and the Royal National Institute for Blind People (RNIB) saw some of our most talented employees working alongside RNIB members and experts. Sky people developed plans to encourage UK businesses to make their websites and their online content more accessible and inclusive to people with visual impairments.
More Sky staff now understand the importance of accessibility and since the workshop we have, for example, established champions for accessibility in the technology and on demand products areas of our business. We’ve also completed in-depth customer research to help guide the way we develop our work to promote accessibility in the future.
We help our blind and partially sighted customers with our audio description offer
LANGUAGE TRANSCRIPTIONNarrator: We believe everyone should be able to enjoy great TV. That’s why we provide an audio description service for blind and partially sighted Sky TV customers. To turn this, on pick up your Sky remote and then press Help, Right, Select. That’s Help, Right, Select. To find out more, go to sky.com/accessibility. Audio description: just one of the things we do to make great TV more accessible. Because we believe in better.
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